Customer Service

Digital Marketing Account Manager

Manila, Metro Manila   |   Contract
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We are looking for a competent Account Manager to find business opportunities and manage customer relationships. You’ll be directly responsible for the preservation and expansion of our customer base.

The ideal candidate should be experienced in Digital Marketing, Sales and Customer service. We expect you to be a reliable professional, able to balance customer orientation and a results-driven approach. Your overarching goal is to identify opportunities with prospects and new clients and build them into long-term profitable relationships.

Responsibilities
  • Respond to customer queries in a timely and accurate way, via chat, email or call
  • Recognize the needs of the consumer and provide detailed information to the consumer about the technical specifications of the software offered by the company.
  • Create detailed business plans designed to attain predetermined goals and quotas
  • Update our internal team with information about technical issues and useful discussions with customers
  • Present the platform/products on calls to prospective clients and convert leads into sales
  • Negotiate agreements and keep records of sales and data
  • Follow up with customers to ensure their technical issues are resolved if any
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude.
  • Maintain awareness and keep abreast of constantly changing software features and updates
  • Showcase our product and company to potential prospects with a comprehensive understanding and leading to consumer research to identify how our solutions meet their needs
  • Work with customers to ensure they are leveraging [redacted] effectively and finding value in our services and help them how to maximize the use of software features
  • Analyze and report product malfunctions
  • Share feature requests and effective workarounds with team members
  • Become an expert on the platform and DashClicks products/service and educate customers on the use and benefits of our products
  • Work independently using the company’s project management tool to track tasks, meet deadlines, and ensure smooth workflow.

Requirements
  • Proven experience as an Account Manager, or similar customer service role
  • 2+ years of working experience inside Google Ads (PPC), Facebook Ads (META), and SEO
  • Knowledge of market research, sales and negotiating principles
  • Outstanding knowledge of MS Office; knowledge of CRM software is a plus
  • Excellent communication/presentation skills and ability to build relationships
  • Interpersonal and problem-solving skills
  • Organizational and time-management skills
  • A business acumen
  • Enthusiastic and passionate
  • A marketing mindset would help you win this



What do we bring to the table?

  • Competitive base pay and benefits package with exciting growth plans.
  • A chance to work with professionals across various areas of expertise on a product loved by 30,000+ marketing agencies worldwide.
  • 8 hours a day & 5 days a week working structure.
  • A chance to learn & grow in a fast-paced environment, driving transformational growth for our brand.
  • Fully remote work offers you the chance to balance your professional and personal life.


Come join us on this journey, we're looking forward to talents like YOU.

Number of Open Positions:
1
 

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At the core, we're a hybrid of a digital marketing agency and a software company. We've been offering digital marketing services to SMBs for over a decade now. Along the way, we've built processes, structure, culture, reliable teams and so much more. Throughout our entire journey, our mission has always been the same. To help small businesses create a truly transformational experience that impacts all the lives around them; their employees, customers and families.

A career with us not only guarantees personal and professional growth, but also prepares you to tackle any career in the high-stakes white label solutions industry and the principles, expertise, and vigor that makes us, US!

If you're looking to work in a high-performing, team-centric, and fun environment, DashClicks is the place to be, today and for years to come!

Come join us on this journey, we're looking forward to talents like YOU.